Résumé


About me

Hi,
I'm Pieter Wittebol, 27 years old and working in the IT industry.
If you are interested in hearing more from me after reading my résumé, don't hesitate to reach out.

Name: Pieter Wittebol
Address: Available upon request
Cellphone: Available upon request
Email: (407) 626-4524
Website: /pieter.wittebol.be
LinkedIn: (216) 239-7990

Birthdate: May 28, 1991 (27 years)
Birthplace: Vilvoorde, Belgium
Nationality: Belgian
Driver license type B

IT Consultant
615-255-5410
june 2016 – today (2 year and 4 months)

Medior System Engineer / PSA
Telesafe
june 2016 – today (2 year and 4 months)
  • On-site support agent on weekly or bi-weekly basis for several companies with up to 250 users
  • Second line support over phone and e-mail to mostly SMEs
  • On-site installations and interventions
  • Selling solutions fitting our customers' needs and assisting with the implementation of said solutions
  • Providing client, server and network support
    • Client
      • OS
        • Microsoft Windows: 7 through 10
        • Apple macOS: 10.6 through 10.13
        • Multiple Linux flavours
      • Office: 2010, 2013, 2016 and O365
    • Server
      • OS
        • Microsoft Windows Server: 2003 through 2016
        • Linux: CentOS, CoreOS, Debian, FreeBSD, Ubuntu
      • Email: Exchange 2010, 2013 and Online
      • Website management: Plesk, CPanel and DirectAdmin
      • Monitoring: HP iLO, Dell iDRAC, Solarwinds N-Able
      • DNS configuration
      • Deployment and maintenance of AV solutions: Symantec, Trend Micro, Sophos
      • Backup solutions: Veeam Endpoint Backup, Windows Backup, Symantec/Veritas Backup Exec
    • Network
      • WiFi: deployment and management of APs: Ubiquiti/Cisco/Netgear
      • Switching/Routing: HP/Cisco/Netgear/D-Link
      • Firewall: Fortinet/pfSense/Watchguard/Netgear

Infrastructure & Project Developer
ALTEC Industrial Identification nv/sa
january 2014 – june 2016 (2 years)
  • Improving business intelligence through development of SSRS-reports to be deployed within CRM / ERP
    • SQL Server: 2012
    • BIDS: SSRS, SSIS
    • CRM: Exact Synergy
    • ERP: Exact Globe
  • Client, server and network infrastructure maintenance
    • Client: Windows 7, 8.1, 10
    • Server: WS2003, WS2008 R2, WS2012 R2, Azure, Exchange 2010, Debian, CentOS
    • Network: DHCP, TCP / IP, DNS, Routing
    • Other: Active Directory, GPO, Remote Desktop, Printer Management, Antivirus, Firewall
  • Developing, implementing and maintaining internal services and solutions
    • WebDev: HTML, PHP, CSS, Javascript, jQuery, Bootstrap, XML, XSLT
  • Managing internal communications
    • Yammer
  • Online marketing
    • SEO: Google Analytics, Google Web Master Tools
    • SEA: Google Adwords, LinkedIn Advertising
    • Other: Newsletters, Corporate blog
  • Webmaster / Website maintenance
    • Magento back end
  • Developing, deploying and maintaining custom label printing and barcode scanning solutions and projects
    • Software: Seagull BarTender, Europlus Nicelabel, TracerPlus, Sysdev Kalipso
    • Printer Languages: TSPL2 / ZPL2
    • Basic Scripting: VBScript, Python
  • Providing second line support
  • Assist, train and manage first line support engineers
  • On-site installations, integrations and interventions
  • All-round technical ninja

Technical Support
ALTEC Industrial Identification nv/sa
january 2012 – december 2013 (2 years)
  • Providing technical support according to SLA’s over the phone, via email or on-site
  • Support includes both software and hardware
    • Development
    • Installation
    • Repair
    • Maintenance
  • Configuration of print templates in BarTender and Nicelabel
  • Configuration of middleware applications for automated printing solutions
    • BarTender Commander
    • Nicelabel Automation
  • The tools used in delivering support are TeamViewer, GoToMeeting, JoinMe and Dropbox

  • Office 365
  • Awingu
  • ITIL 2011 Foundation in IT Service Management - Kluwer
  • Windows Server 2012 R2 / SysAdmin - Cevora
  • SQL Server Reporting Services

  • 2009-2012
    Erasmus Brussels

  • 2003-2009
    Highschool
    Maria Assumpta Lyceum (Laken)

  • Nederlands: native speaker
  • Français: fluent
  • English: fluent
  • Deutsch: basic

  • Professional mindset
  • Analytical skills
  • Experienced in technical sales
  • Experienced in technical support
  • Dares to think outside of the box
  • Clean, neat appearance
  • Flexible attitude
  • Team player

  • Cyber security
  • Upcoming technologies
  • Rockclimbing
  • Science fiction
  • Music
  • Motorcycling
  • Scouting (12 years)
  • Webdesign
  • Swimming
  • Photography
  • Auto racing

Available upon request